FAQ
1. How Does Our Guarantee Work?
If you are not satisfied with the result or your product, no problem! Simply contact our customer service team at voguebritishclient@gmail.com and reply to the automated email. Our team will take care of your issue within minutes and refund you 100% of the purchase price.
We have full confidence in Nova Cosmetics and are sure you will love our products. That’s why we offer a 90-day money-back guarantee!
Our products are dermatologically tested, 100% vegan, and cruelty-free.
2. Shipping and Returns
How long does delivery take?
Delivery to United Kingdom currently takes 5 to 12 business days. You can find more details in our shipping information.
How can I track my order?
As soon as we ship your package, you will receive an email with a tracking number. You can easily track your order on our website. Simply go to Track your Order, enter your email address and order number, and you’ll have all the information at a glance.
When will I receive my refund?
You will receive your refund as soon as we process your return. This usually takes only a few minutes after you contact us. The amount will be refunded to the account or card used for the purchase. Please note that refunds processed via credit card may take longer. We strive to handle everything you need as quickly as possible, but individual banks may require additional time for refund processing.
How secure is my payment information?
Your data is transmitted via a secure SSL connection and is therefore subject to the latest security standards. Transmitting your information poses no risk at any time – your security is our highest priority!
3. Technical Questions
I haven’t received an order confirmation. What should I do?
Please check your spam folder. If the email isn’t there, contact our customer service team at voguebritishclient@gmail.com, and we’ll resend the confirmation to you.
Why doesn’t my tracking number work?
The tracking number becomes active only after the shipping provider processes the package. Please wait a few hours and try again.
Your website isn’t loading correctly. What should I do?
Try clearing your browser’s cache or using a different browser. If the issue persists, please contact our customer service team.
4. Products and Ingredients
Are your products cruelty-free?
Yes, all our products are 100% cruelty-free and vegan. We place great importance on ensuring our products are not only effective but also ethically sound.
Are your products dermatologically tested?
Yes, our products are dermatologically tested by independent institutes to ensure the highest skin compatibility.
Do your products contain harmful chemicals?
No, we do not use harmful chemicals such as parabens, silicones, or microplastics. All ingredients are carefully selected to provide the best care for your skin.
5. Customer Service
How can I contact customer service?
Our customer service team is always available for you. Simply send us an email at voguebritishclient@gmail.com, and we’ll get back to you as soon as possible.
Is there a phone number I can call?
No, we do not operate via telephone due to the high volume of inquiries. However, we recommend contacting us by email. We have over 15 qualified and experienced customer service representatives.
Can I modify my order after placing it?
Once your order is processed, we can no longer make changes. Please contact us as soon as possible if you’d like to make modifications, and we’ll do our best to assist you.
6. Discounts and Offers
Do you offer discounts for first-time orders?
Yes, if you sign up for our newsletter, you’ll receive a 10% discount on your first order.
Are there regular special offers?
Yes, we regularly offer promotions and discounts. Stay updated through our newsletter or social media to avoid missing any deals.
Can I gift vouchers?
Please contact us if you’d like to purchase gift vouchers.